Privacy Policy
Privacy Policy
Company Name: Colobo Club India Pvt. Ltd.
Website: clubcolobo.in
Welcome to Colobo Club India Pvt. Ltd. (“Company,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (clubcolobo.in), make a booking, or use our services.
By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available.
A. Personal Information
We collect personal information that you voluntarily provide to us when you register, express an interest in obtaining information about us or our products and services, or otherwise contact us. The personal information we collect may include:
Identity Data: Full name, date of birth, gender, and government-issued ID numbers (where required for booking verification or legal compliance).
Contact Data: Email address, phone number, and physical billing/mailing address.
Financial Data: Payment card details, UPI IDs, and billing information (Note: We use secure third-party payment gateways; we do not store full credit card numbers on our servers).
Account Data: Usernames, passwords, and virtual wallet balances/membership details associated with your Colobo Club account.
B. Automatically Collected Information
When you access our website, we automatically collect certain information about your device and usage, including:
Log and Usage Data: IP address, browser type, operating system, pages visited, time and date of visit, and referring URLs.
Device Data: Information about the mobile device, computer, or tablet you use to access the site.
Location Data: General location data (e.g., city/state) derived from your IP address to provide relevant location-based services (like nearby hotels).
2. How We Use Your Information
We use the personal information collected via our website for a variety of business purposes described below:
To Facilitate Bookings and Services: To process your hotel/property reservations, handle payments, and communicate with you regarding your itinerary.
To Manage User Accounts: To create and manage your account, apply membership discounts, and maintain your virtual wallet.
To Improve Our Website: To request feedback and to contact you about your use of our website to improve user experience.
To Send Administrative Information: To send you product, service, and new feature information, or information about changes to our terms, conditions, and policies.
To Deliver Targeted Advertising/Marketing: We may use your information to develop and display content and advertising tailored to your interests and location (you can opt out of marketing emails at any time).
To Enforce Our Terms: To protect our services, enforce our terms and conditions, and prevent fraudulent transactions or illegal activities.
To Comply with Legal Obligations: To respond to legal requests and prevent harm, in compliance with Indian laws (including the DPDP Act).
3. How We Share Your Information
We may share your information with third parties in the following situations:
Vendors and Property Managers: We share necessary booking details (such as your name, contact number, and booking dates) with the specific hotel, property owner, or vendor you have booked with through our platform to fulfill your reservation.
Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us (e.g., payment processing, email delivery, SMS confirmations, web hosting, and analytics).
Legal Compliance: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any me
rger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Cookies and Tracking Technologies
We may use cookies, web beacons, and similar tracking technologies to access or store information. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect yo
6. Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal re
7. Your Privacy Rights
Depending on the applicable laws (including Indian privacy regulations), you may have the right to:
Request access and obtain a copy of your personal information.
Request rectification or erasure of your personal data.
Restrict the processing of your personal information.
Withdraw consent at any time (this will not affect the lawfulness of the processing before the consent was withdrawn).
To exercise these rights, please contact us using the details provided below.
8. Children's Privacy
Our website and services are not directed to or intended for children under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove such information and terminate the child's account.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
10. Contact Us
If you have questions or comments about this policy, or if you wish to exercise your data rights, you may contact our Grievance Officer at:
Colobo Club India Pvt. Ltd.
Email: coloboclub@gmail.com
Phone: 7359155141
Address: 356, Bakrol Square, Vallabh Vidhyanagar, Anand - 388120